Here is how returns work, so you can shop with confidence.
When you can return or exchange
- The product arrives broken, damaged or faulty
- You received the wrong product, size or colour
- A food item is past its expiry date or arrives with a broken seal
How to tell us
Contact us within 24 hours of delivery by phone, WhatsApp or the Contact page, with your order number and a photo of the item.
What cannot be returned
- Opened or partly used food packs (unless the product is faulty)
- Damage caused by use after delivery
- Food items returned only because of a change of mind
Refunds
If your return is approved we will replace the item or refund you by bKash, Nagad or bank transfer, usually within 3–7 working days after we receive the item.